Delivery Policy for Thaiger – Online Ordering Website

Effective Date: 15/08/2023

Introduction

Thank you for choosing Thaiger’s online ordering service. This Delivery Policy outlines important information about the delivery process for your orders. By placing an online order through our website, you agree to the terms and conditions of this policy.

Delivery Areas and Times

a)

Delivery Areas: Thaiger offers delivery services to specific areas within [City/Region] in Ireland. The delivery coverage area may be subject to change, and you can check if your location is eligible for delivery during the online ordering process.

If there is a problem with the delivery area, the customer may be contacted by mail or phone if the service is not available…

b) Delivery Times: Our delivery service is available during [Specify Delivery Hours], [Days of the Week]. Please note that delivery times may vary based on order volume, traffic conditions, and other factors. We will strive to provide an estimated delivery time during the ordering process, but this is not a guaranteed arrival time.

Delivery Charges

a) Delivery Fee: Thaiger may charge a delivery fee for orders within the designated delivery areas. The delivery fee amount will be displayed during the online checkout process and will be added to the total order value.

If customers placed the delivery after the fee calculated, it means you accepted the charge.
€4 minimum delivery charge for any distance. Delivery is calculated 10 cent per 100 meter plus €1, subject to change without any notice.

b) Minimum Order Value: For delivery orders, there may be a minimum order value to qualify for delivery service. This minimum order requirement will be specified during the ordering process.

Placing and Tracking Your Delivery Order

a) Placing an Order: To place a delivery order, visit our website [www.yourwebsite.com] and navigate to the online ordering section. Select the items you wish to order, provide accurate delivery details, and complete the payment process.

b) Order Confirmation: After successfully placing your delivery order, you will receive an order confirmation email with the details of your order. Please review the information for accuracy and promptly contact us if any changes are needed.

c) Order Tracking: While we may not offer real-time tracking, our team will strive to keep you informed about the status of your order and provide estimated delivery times. You can also contact us directly for updates on your order.

On your order confirmation, you will be informed estimated time within.

Delivery Process

a) Delivery Personnel: Our dedicated delivery personnel will deliver your order to the provided delivery address. They will make every effort to ensure your order arrives in a timely and satisfactory manner. Delivery personnel can only handover goods at the main entrance and not allowed to enter apartments or walk to the back of a house or side entrance because of safety and insurance policy.

b) Delivery Safety: To ensure the safety of both customers and our delivery personnel, we adhere to all relevant safety guidelines and protocols. During the COVID-19 pandemic, we may implement contactless delivery options to minimize physical contact.

c) Delivery Delays: While we strive to meet all delivery timelines, unforeseen circumstances such as traffic, weather, or other issues may cause delays. In such cases, we will do our best to inform you promptly about any changes to the delivery schedule.

Receiving Your Order

a) Order Inspection: Please inspect your order upon delivery to ensure that all items are accurate, complete, and in satisfactory condition. If there are any issues with your order, please notify the delivery personnel immediately.

Wrong or unsatisfactory orders may be replaced or refunded, if restaurant is informed about it in 30 minutes or less and unsatisfactory factory goods must be returned at least %90. More than %10 percent consumed goods do not qualify for refund or replacement!!!

b) Customer Availability: It is essential to provide accurate delivery details, including a valid delivery address and contact number, to ensure successful delivery. If the delivery personnel cannot reach you upon arrival, they may attempt to contact you via the provided contact number.

If driver can’t get a response at the door and can’t reach you on the phone. Restaurant can’t be responsible about quality of meal caused by delay of delivery. If a driver has to come back for delivery for second time, additional delivery charge may arise.

c) Delivery to a Designated Area: For delivery orders to commercial buildings, gated communities, or other locations with access restrictions, we will deliver to the designated drop-off point or main entrance.

Contact Us

If you have any questions or concerns regarding our delivery policy or your delivery order, please contact us at this page.